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    Shipping policy

    DELIVERY POLICY

    Last Updated: December 31, 2025

    1. Delivery Area Verification

    • Address Validation: Before accessing our menu, you must enter your delivery address in the pop-up window (modal).

    • Zone Restriction: Our system automatically checks your address against our delivery zones in Dubai. If the address entered is not within our coverage area, you will receive an error message and will not be able to place an order.

    • Final Confirmation: By proceeding to payment, you confirm that the address entered is accurate and reachable by our drivers.

    2. Delivery Times

    • Estimates: We aim to deliver your order within [e.g., 30 to 45 minutes].

    • Variations: Please note that delivery times are estimates. Heavy traffic in Dubai or high order volume may cause slight delays.

    3. No Cancellation & Online Payment

    • Instant Processing: All orders are paid online and sent immediately to the kitchen.

    • Finality: Once the payment is confirmed, the order cannot be cancelled or modified.

    4. Failed Delivery

    • Customer Availability: You must be available to receive the order at the address provided. Our drivers will attempt to contact you by phone upon arrival.

    • Non-Refundable: If you are unreachable or not present at the address at the time of delivery, the order will be disposed of, and no refund will be issued due to the perishable nature of the food.

    5. Delivery Fees

    Any applicable delivery fees are shown at checkout after your address has been validated by our system.